Prof. Dr. Susanne Leist
Chairholder
- E-mail address: susanne.leist(at)ur.de (opens your email program)
- Tel: +49 941 943 3200 (starts a telephone call, if your device allows this)
- Location: WIB, 07
- Important information: Consultation hours by appointment via email
- Chair for Business Informatics 3
Susanne Leist is Professor of Management Information Systems and vice-president for digitalisation, networks and transfer at the University of Regensburg. She has held various editorial and management positions in research and teaching, some of which she continues to fulfil.
Her research focuses on process and quality management. At the centre of this is the investigation of the influence of new technologies (e.g. social media, digital agents) on processes and value creation, with a particular focus on companies in the digital economy. In addition to publicly funded research projects (ESF, Federal Ministry of Education and Research), it has carried out extensive projects with industrial partners - particularly in the digital economy - and implemented numerous practice-oriented research projects (primarily with companies in the automotive, financial services and energy sectors). In cooperation with small and medium-sized enterprises (SMEs) in Bavaria, she also developed algorithms for analysing customer comments in social media to support quality management.
She has teaching experience at various universities in several countries, including Australia, Ethiopia, Germany, Italy, Sri Lanka, South Africa and Switzerland.
Publications
- Leist, Susanne, Ritter, Christian, Blasini, Josef and Herbst, Sebastian (2010) Process Performance Management bei Banken: Expertenbefragung zu Status quo, Trends und zukünftigen Anforderungen.
, ISBN 978-3-940416-22-3. - Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems.
Information Systems and E-Business Management: 8 (4)
https://dx.doi.org/10.1007/s10257-010-0128-2 - Johannsen, Florian and Leist, Susanne (2009) A Six Sigma approach for integrated solutions.
Managing Service Quality: An International Journal: 19 (5), P. 558-580.
https://dx.doi.org/10.1108/09604520910984373 - Heinrich, Bernd, Zellner, Gregor and Leist, Susanne (2009) CRM Actions and Processes - Goal-oriented Design based on Relationship Values.
9. Internationale Tagung Wirtschaftsinformatik, Wien, ?sterreich, 2009 : 247, P. 171-180. ISBN 978-3-85403-247-2. - Johannsen, Florian and Leist, Susanne (2009) Evaluation ausgew?hlter Qualit?tstechniken in Six-Sigma-Projekten.
, P. 361-379. ISBN 978-3-937519-13-5. - Locher, Christian and Ritter, Christian (2009) Kapazit?tsmanagement in der Kreditwirtschaft - Status quo und neue Entwicklungen.
BIT – Banking and Information Technology: 10 (3), P. 17-29. - Johannsen, Florian (2009) Konzeption und Evaluation eines Ansatzes zur Methodenintegration im Qualit?tsmanagement.
Doctoral Consortium der WI 2009, : 40, P. 85-94. - Heinrich, Bernd, Henneberger, Matthias, Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider.
Information Systems and e-Business Management: 7 (1), P. 81-102.
https://dx.doi.org/10.1007/s10257-007-0064-y - Leist, Susanne and Zellner, Gregor (2008) Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture.
International Conference on Information Systems, ICIS 2008, Paris, 14. bis 17. Dezember 2008 - Johannsen, Florian, Leist, Susanne and Faour, Susanne (2008) Entwicklung eines Vorgehens zur Selektion von Qualit?tstechniken und -werkzeugen bei der Six Sigma Einführung am Beispiel einer Automobilbank.
Multikonferenz Wirtschaftsinformatik 2008, München, 26.02.2008 - 28.02.2008 - Zellner, Gregor (2008) Identifizierung und Gestaltung neuer CRM-Prozesse.
HMD - Praxis der Wirtschaftsinformatik: (259), P. 32-41. - Johannsen, Florian, Leist, Susanne and Faour, Susanne (2008) Selektion von Qualit?tstechniken und -werkzeugen bei der Six Sigma Einführung - am Beispiel einer Automobilbank.
BIT - Banking and Information Technology: 9 (1 ( =), P. 17-29. - Zellner, Gregor (2008) Gestaltung hybrider Wertsch?pfung mittels Architekturen - Analyse am Beispiel des Business Engineering.
Wirtschaftsinformatik: 50 (3), P. 187-195. - Blasini, Josef and Leist, Susanne (2007) Practical Use of Method Engineering.
Working Conference on Situational Method Engineering, , 2007 - Johannsen, Florian, Leist, Susanne and Faour, Susanne (2007) Prototypische Implementierung von Six Sigma bei einem automobilgebundenen Finanzdienstleister.
1. ProcessLab Konferenz: Messung und Steuerung von Prozessen in Banken, Frankfurt School of Finance & Management, 14.06.2007 - Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2007) Information losses within the collaborative integration of different process models - BPML as an XML-based interchange format for BPMN business process models.
40th Annual Hawaii International Conference on System Sciences (HICCS'07), Hawaii, USA, 04.01.2007 - 06.01.2007 - Johannsen, Florian (2007) Transformation von Prozessmodellen: Bewertung XML-basierter Ans?tze.
: 4, ISBN 978-3-86741-072-4; 3-86741-072-0. - Zellner, Gregor and Helfert, Markus (2006) An attempt to design and model activities for student retention.
, ISBN 0-9753393-5-4. - Leist, Susanne and Zellner, Gregor (2006) Architektur-Frameworks im Vergleich.
WISU: 35 (5), P. 681-687. - Leist, Susanne and Zellner, Gregor (2006) Strukturierte Beschreibung und Entwicklung von Unternehmensarchitekturen.
WISU: Das Wirtschaftsstudium: 35 (3), P. 352-356. - Leist-Galanos, Susanne (2006) Methoden zur Unternehmensmodellierung - Vergleich, Anwendungen und Diskussion der Integrationspotenziale.
, ISBN 3-8325-1041-9. - Leist, Susanne and Zellner, Gregor (2006) Evaluation of Current Architecture Frameworks.
, P. 1546-1553. ISBN 1-595-93108-2. - Leist, Susanne, Seidl, Franz and Zellner, Gregor (2006) Evaluation von Modellierungswerkzeugen.
BIT - Banking and Information Technology: 7 (3), P. 19-28. - Helfert, Markus, Zellner, Gregor, Leist, Susanne and Henry, P. (2005) Healthcare performance indicators - Preview of frameworks and an approach for healthcare process-development.
IBIMA 2005 International Conference on Information Management in Modern Enterprise, Lissabon, 05. bis 07.07.2005 - Helfert, Markus, Leist, Susanne and Zellner, Gregor (2005) Process improvement in healthcare based on critical performance indicators.