Prof. Dr. Susanne Leist
Chairholder
- E-mail address: susanne.leist(at)ur.de (opens your email program)
- Tel: +49 941 943 3200 (starts a telephone call, if your device allows this)
- Location: WIB, 07
- Important information: Consultation hours by appointment via email
- Chair for Business Informatics 3

Susanne Leist is Professor of Management Information Systems and vice-president for digitalisation, networks and transfer at the University of Regensburg. She has held various editorial and management positions in research and teaching, some of which she continues to fulfil.
Her research focuses on process and quality management. At the centre of this is the investigation of the influence of new technologies (e.g. social media, digital agents) on processes and value creation, with a particular focus on companies in the digital economy. In addition to publicly funded research projects (ESF, Federal Ministry of Education and Research), it has carried out extensive projects with industrial partners - particularly in the digital economy - and implemented numerous practice-oriented research projects (primarily with companies in the automotive, financial services and energy sectors). In cooperation with small and medium-sized enterprises (SMEs) in Bavaria, she also developed algorithms for analysing customer comments in social media to support quality management.
She has teaching experience at various universities in several countries, including Australia, Ethiopia, Germany, Italy, Sri Lanka, South Africa and Switzerland.
Publications
- Falk, Thomas, Griesberger, Philipp, Johannsen, Florian and Leist, Susanne (2013) Patterns for Business Process Improvement: A First Approach.
21st European Conference on Information Systems (ECIS), Utrecht, June 5-8, 2013 - Johannsen, Florian (2013) A holistic approach for integrating methods in quality management..
11. Internationale Tagung Wirtschaftsinformatik, Leipzig, 2013 , P. -1013. - Braunnagel, Daniel and Johannsen, Florian (2013) Coupling metrics for EPC models.
11. Internationale Tagung Wirtschaftsinformatik - Student Track.Vol. 2, Leipzig - Leist, Susanne, Griesberger, Philipp and Johannsen, Florian (2013) A Systematic Approach for the Improvement of Business Processes based on Techniques and Patterns.
: 15, P. 57-66. - Falk, Thomas, Griesberger, Philipp and Leist, Susanne (2013) Patterns as an Artefact for Business Process Improvement - Insights from a Case Study.
Design Science at the Intersection of Physical and Virtual Design : 8th Internat. Conference DESRIST 2013,, Helsinki, Finland, June 11-12, 2013 , P. 88-104. ISBN 978-3-642-38826-2. - Blasini, Josef and Leist, Susanne (2013) Success factors in process performance management.
Business Process Management Journal: 19 (3), P. 477-495.
https://dx.doi.org/10.1108/14637151311319914 - Blasini, Josef and Leist, Susanne (2013) Success Factors in Process Performance Management for Services - Insights from a Multiple-Case Study.
46th Hawaii International Conference on System Sciences, Wailea, HI, United States, January 7-10, 2013 , P. 3654-3663. - Ritter, Christian, N?hreiter, Bernhard and Leist, Susanne (2012) Evaluation aktueller Softwarel?sungen für das Process Performance Management.
, ISBN 978-3-940416-49-0. - Johannsen, Florian and Leist, Susanne (2012) Reflecting modeling languages regarding Wand and Weber's Decomposition Model.
Fachtagung "Modellierung 2012", Bamberg, 2012 : 201, P. 27-42. ISBN 978-3-88579-295-6. - Blasini, Josef and Leist, Susanne (2012) Ein Process Performance Management System in der Energiewirtschaft - Entwicklung für einen Shared Service Provider am Beispiel des Lieferantenprozesses.
Multikonferenz Wirtschaftsinformatik 2012, Braunschweig , P. 1407-1419. - Johannsen, Florian and Leist, Susanne (2012) Das Dekompositionsmodell nach Wand und Weber im Kontext der Prozessmodellierung.
Wirtschaftsinformatik: 54 (5), P. 263-280.
https://dx.doi.org/10.1007/s11576-012-0334-2 - Johannsen, Florian and Leist, Susanne (2012) Erratum to: Wand and Weber’s Decomposition Model in the Context of Business Process Modeling.
Business & Information Systems Engineering: 4 (6), P. 375-375.
https://dx.doi.org/10.1007/s12599-012-0238-0 - Johannsen, Florian (2012) Konzeption und Evaluation eines Ansatzes zur Methodenintegration im Qualit?tsmanagement.
, ISBN 978-3-8325-2981-9. - Johannsen, Florian and Leist, Susanne (2012) Wand and Weber’s Decomposition Model in the Context of Business Process Modeling.
Business & Information Systems Engineering: 4 (5), P. 271-286.
https://dx.doi.org/10.1007/s12599-012-0229-1 - Griesberger, Philipp, Leist, Susanne and Zellner, Gregor (2011) Analysis of techniques for business process improvement.
Proceedings of the 19th European Conference on Information Systems (ECIS 2011) - Johannsen, Florian (2011) State of the art concerning the integration of methods and techniques in quality management - a literature review and an agenda for research.
Proceedings of the 19th European Conference on Information Systems (ECIS 2011) - Leist, Susanne and Rosemann, Michael (2011) Research Process Management.
Australiasian Conference on Information Systems ACIS 2011 - "Identifying the Information Systems Discipline", Sydney, 30th November - 2nd December 2011 : (pap.36), ISBN 978-1-74210-239-9.. - Blasini, Josef, Leist, Susanne and Ritter, Christian (2011) Successful application of PPM - an analysis of the German-speaking banking industry.
Proceedings of the 19th European Conference on Information Systems (ECIS 2011), Helsinki Proceedings of the 19th European Conference on Information Systems (ECIS 2011) - Griesberger, Philipp, Brummer, Andreas and Lichtenegger, Wolfgang (2011) Vergleich von Campus Management Systemen im Bereich Studium und Lehre.
Wirtschaftsinformatik 2011, Zürich, 16. - 18. Februar 2011 - Braunnagel, Daniel and Lichtenegger, Wolfgang (2011) Vergleich von Discovery Algorithmen des ProM-Frameworks.
Wirtschaftsinformatik 2011 (Poster Pr?sentation), Zürich, 16. - 18. Februar 2011 - Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Selecting Critical Processes for a Six Sigma Project - Experiences from an Automotive Bank.
18th European Conference on Information Systems (ECIS 2010), Pretoria, RSA - Lichtenegger, Wolfgang (2010) Scenario-based Methods for Integrating Automatically Mined and Manually Constructed Process Models to Support the Development of an As-is Process Architecture.
DESRIST 2010 Doctoral Consortium, St. Gallen, Switzerland, 3rd June 2010 - Leist, Susanne and Lichtenegger, Wolfgang (2010) Integration automatisch generierter und manuell konstruierter Prozessmodelle.
Modellierung 2010, Klagenfurt, Klagenfurt, 24. bis 26.03.2010 , P. 99-116. ISBN 978-3-88579-255-0. - Leist, Susanne, Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank.
, P. 361-382. ISBN 978-3-642-00415-5. - Leist, Susanne and Lichtenegger, Wolfgang (2010) Integration von automatisch generierten und manuell konstruierten Prozessmodellen als Grundlage für den Aufbau einer Prozessarchitektur.
Multikonferenz Wirtschaftsinformatik 2010 Kurzfassungen der Beitr?ge, G?ttingen, 23. bis 25.02.2010 , ISBN 978-3-941875-31-9.